Job
Company
Description
Salary
Skills
Job Description
Provide exceptional customer service in a safe and clean environment to ensure the customer s return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! Minimum
- Excellent customer service skills
Desired
- Any previous comparable experience- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness; review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
This position is open. This job was posted on Sat Apr 27 2024 and expires on Wed Jun 26 2024.
Minimum $25K /yr
$28K /yr Average
Maximum $31K /yr
Tasks
- Receive and process customer payments.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Take customer orders and convey them to other employees for preparation.
- Clean or sanitize work areas, utensils, or equipment.
- Describe menu items to customers or suggest products that might appeal to them.
- Clean service or seating areas.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Prepare or serve menu items, such as sandwiches or salads.
- Set up or restock product displays.
- Weigh, grind, or pack coffee beans for customers.
- Stock customer service stations with paper products or beverage preparation items.
- Wrap, label, or date food items for sale.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Take out garbage.
- Order, receive, or stock supplies or retail products.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Demonstrate the use of retail equipment, such as espresso machines.
- Create signs to advertise store products or events.
Skills
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
Knowledge
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Kroger
Niche Retailers
3.4
561 ratings
3.5
Salary & Benefits
2.9
Professional growth
3.6
Work-Life balance
3.3
Recognition & Support
3.6
Culture and Values
Find out how you
match this companyLet's explore your common touchpoints.
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Reviews
click list
Erlanger, KY - June 4, 2021
online order for customer
5
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
It was very modern device to manage online order to pick up to prepare for customers. but reality was so many order we have to prepare and take care in store customers both was not enough time;-(
Pros and Cons
Friendly office worker, coworker, and customers.
store was too small.
Staffing Coordinator
Katy, TX - May 5, 2021
Great place to work. Great management style
5
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Had 20 wonderful years at Kroger. This company cares about the employee Enjoyed working fir KROGER
Pros and Cons
Everything
None at all
Assistant Store Manager
Goodlettsville, TN - September 3, 2023
Learning store by Mid-south Sub division
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I trained in Louisville, Kentucky and was placed in Bowling Green, Kentucky but it was a new manager so I was transferred to Goodlettsville, Tennessee. I lived in Bowling Green, Kentucky so I traveled from Bowling Green Kentucky to Goodlettsville, Tennessee. I learned how Human Resources works and managed the store.
Pros and Cons
Learned how Human Resources works and Management
No management parking
Pricing Coordinator
Opelika, AL - January 29, 2022
Fun work place very productive
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Krogers is a great place to work! They have many different departments and a great management staff! The sky is the limit there! There are so many amazing people that are willing to help you if you need it!
Pros and Cons
Krogers offer employees discounts
Really no cons that I can come up with
Front End Supervisor
North Little Rock, AR - March 2, 2023
An amazing place to grow with a company
4.3
5
Salary & Benefits
5
Professional growth
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I loved my job at Kroger and if I had it my way id still be with the company however life happened and I had to move unexpectedly and that's how the egg cracked
Pros and Cons
Friendly family first
You'll never want to go home
See All (61) Reviews
Summary
The motto of the founder Barney Kroger Be particular. Never sell anything you would not want yourself has made Kroger become America’s favorite grocer, helping all Americans to make 221 food related decisions in average per day. The company operates about 3,600 stores, including supermarkets and multi department stores, marketplace stores, price-impact stores, and fine jewelry stores in 30 states. Kroger is committed to delivering fresh food at a fair price, and meaningfully giving back to its communities through the Zero Hunger / Zero Waste mission, which plans to end hunger in its communities and eliminate waste across the company by 2025. With job openings in stores, distribution centers, manufacturing plants, technology hubs and offices, Kroger is a place where you can come for a job and stay for a career. Competitive rewards, education benefits, opportunities for growth and development are the main cornerstones of the benefits package of the company. Kroger takes a behavioral-based approach to interviewing to understand strengths, motivations and handling of situations of candidates. Since the opening of a grocery store in 1883 from the life savings of the founder in downtown Cincinnati, OH the business has run so successfully that Kroger ranks as a world class retailer today, with headquarters in the same town.
Company - Public
Large
Over $10B
Starkville, MS, 39759, and others
Niche Retailers
1883
Rodney McMullen
What experience do you have in customer service?
Answer
I have 2 years of experience working in a customer service role at a local cafe, where I developed strong communication and problem-solving skills.
How do you handle stressful situations?
Answer
I thrive in fast-paced environments and remain calm under pressure. I prioritize tasks, stay organized, and communicate effectively with my team to ensure smooth operations.
Tell me about a time when you went above and beyond for a customer.
Answer
During my previous job, a customer had a special request for a customized drink. I took the time to understand their preferences and created a unique beverage that exceeded their expectations.
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